customer service
quality
We don't cut corners when we produce Planet Bike products. To assure you of top performance in all conditions, we use only the best materials and subcomponents. Everything we make is factory and rider tested for quality. We realize, however, that pieces and parts can wear out after a time. Because we're committed to keeping our products on the road and out of the landfill, we make them rebuildable. Refurbish your Planet Bike product with the small parts available here.
customer service
If you have a question regarding Planet Bike products, please check out our FAQs. Don't see the answer to your question there? Not to worry, we will be happy to answer your question if you send us an email.
warranty
We are so confident in the quality of our products that we offer a limited lifetime warranty to the original owner of Planet Bike products*. Warranty does not cover damage due to accident, abuse, or normal wear and tear. Proof of purchase is required.
Contact your Planet Bike dealer or warranty@planetbike.com.
*Rechargeable batteries have a warranty of 1 year from date of purchase. Find out how to get the most life out of your battery here »
*Halogen bulbs have a warranty of 2 years from date of purchase.
